Privacy Policy
This privacy policy explains how Cobnet (the “Site” or “we”) collect, use, and share your personal information when you create an account with us. We take your privacy seriously and are committed to protecting your personal information.
What information we collect about you and why
We collect personal information when you sign up for Cobnet, when you use our platform, or when you otherwise provide us information. We may also use third party service providers, for example to help us review accounts for fraud or other concerns. In general we need information about you for you to be able to use our platform. We process your personal data in order to perform our contract with you or because it is in our legitimate interests to maintain our business relationship, prevent risk and fraud, provide effective services to you, improve our products and services, and to be responsive to you. In some cases, we only process your personal information with your consent.
What we collect and How we use it
Information you provide us about you and your business, like your name, the name of your staff or other individuals associated with your business, company name, address, email address, and phone number.
- To provide you with the use of our platform and other related services (e.g., to confirm your identity, to contact you about issues with the platform, to invoice you)
- To advertise and market products or features to you
- To comply with legal requirements
- To prevent fraudulent use of our services
Information about how you access Cobnet websites, your account, and our platform, including information about the device and browser you use, your network connection, your IP address, and details about how you browse our websites and platform. We collect some of this information by using “cookies” or other similar technologies directly from your device. For more information about how we use these technologies, see our Cookie Policy.
- To provide you use of, and to improve, our platform and other related services (e.g., identifying ways to make our platform easier to use or navigate)
- To personalize the platform for you
- To advertise and market products or features to you
- To prevent fraudulent use of our services
Copies of government-issued and/or a picture of yourself holding your identification that you provide us. If we need to verify your identity (e.g., to protect you against identity theft or fraud)
- To verify that we are speaking with you if you contact us
- To help us determine or verify account ownership
- To comply with legal requirements
How We Use Your Information
We use your personal information to:
- Create and manage your account
- Provide customer support
- Communicate with you about your account and our services
- Improve our services and develop new ones
- Comply with legal and regulatory requirements
We may also use your personal information for other purposes with your consent.
How We Share Your Information
We may share your personal information with third-party service providers who help us provide our services, such as payment processors or email providers. We require these service providers to protect your personal information and only use it for the purposes for which we have engaged them. We may also share your personal information with law enforcement or other government agencies if required by law or if we believe that such disclosure is necessary to protect our rights or the rights of others.
Your Choices
You can choose not to provide us with certain information, but this may limit your ability to use our services. You can also choose to opt out of receiving marketing communications from us by following the instructions in the communication.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Cobnet, you may have the right to request access to, correct, amend, delete, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.
Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents. If you are not happy with our response to a request, you can contact us to resolve the issue. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection or privacy authority at any time. Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.
Where we send your information
To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below: [email protected] Your Personal Information will be initially processed in Ireland and then will may be transferred outside of Europe for storage and further processing.
How long do we retain your information
We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee its absolute security.
Changes to this Privacy Policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website.
Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies to recognize you when you visit our mobile application. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
What are cookies?
Cookies are small data files that are placed on your mobile device or computer when you visit a website or use a mobile application. Cookies are widely used by website owners and mobile app developers to make their websites and apps work, or to work more efficiently, as well as to provide reporting information.
Why do we use cookies?
We use cookies to understand how you interact with our mobile application and to improve your user experience. Some cookies are necessary for the functioning of the mobile application, while others are used to personalize your experience, analyze usage, and deliver targeted advertising.
These are used on our Services:
- Essential cookies. These cookies enable you to use our Services. These cookies are essential to enable you to browse our Services and use certain features. Disabling them may prevent you from using certain parts of the Services. Without these cookies, certain services cannot be provided. These cookies also help keep our Services safe and secure. For example: these cookies keep you logged into your Cobnet account.
- Performance cookies. These cookies collect information about how you use our Services such as which pages you visit regularly, which device and/or website you come from, and any error messages that appeared during your use of the Services. These cookies are used to provide you with a high-quality experience by doing things such as tracking page load, site response times, and error messages.
- Do-Not-Track Signals and Similar Mechanisms. Some mobile and web browsers transmit "do-not-track" signals. Modern browsers have removed this feature and we don’t take action in response to them.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at [email protected]